Terms of service
General Terms and Conditions of Sale
1 – Subject Matter
1. These General Terms and Conditions of Sale aim to provide all necessary information to the Customer who wishes to make purchases in the online store Dante & C.ª, a registered trademark of the company Mistério de Minerva Unipessoal, Lda., namely regarding the methods of ordering, sale, payment and delivery of purchases made on the website www.danteecompanhia.pt.
2. These conditions presuppose that the Customer is a final consumer as defined in point e) of article 3 of Decree-Law No. 24/2014, of February 14.
3. The Dante & C.ª loyalty program, designated and mentioned here as Gli Amici di Dante, is applicable to any purchase made on www.danteecompanhia.pt.
2 – Orders
1. The Customer finalizes their order by completing the purchase process.
2. To submit their order, the Customer must:
a) Register at www.danteecompanhia.pt, providing the requested information, the collection and processing of which is detailed in the Privacy Policy.
b) Log in using the email and password chosen by the Customer during registration.
c) Complete the information and choose the options available to you throughout the checkout process (delivery and billing address; shipping method; payment method, as well as the tax number and name that you wish to appear on the invoice for tax purposes).
3. By registering at www.danteecompanhia.pt, the Customer becomes a member and benefits from all the advantages of the Gli Amici di Dante program.
4. The Customer's final order confirmation is equivalent to full and complete acceptance of the prices and descriptions of the products available for sale, as well as these General Terms and Conditions of Sale.
4. Dante & Co. will supply the products for orders received online, subject to stock availability. If a product is unavailable, you will inform the Customer as soon as possible.
5. The data on the invoice is provided by the Customer and is their sole responsibility. Once issued, the invoice cannot be reissued with changes.
6. Order requests are valid for 15 (fifteen) days, except if the order is registered under a promotional campaign that defines a different period. Prices, discounts, promotions, and offers cannot be guaranteed beyond this period. If payment is not received by our services within the aforementioned period, the order cannot be validated. Any amount received after this date will be refunded in the form of a voucher, which can be converted into a bank transfer or used for a new order.
3 – Payment
1. The Customer may use the following payment methods:
a) Credit card (Visa, Mastercard and Eurocard);
b) Bank transfer.
2. In the case of payment by credit card, the debit will be made to the Customer's card immediately after the order is registered. If some ordered products are out of stock, their value will be credited to the Customer's card after the order is closed.
4. Dante & C.ª will make every effort to ensure maximum confidentiality and security of data transmitted over the internet.
4 – Shipping Policy
1. Dante & C.ª offers the Customer a postal delivery service for orders placed in its online store to any destination in mainland Portugal, to which the rates in force on the date of the order are applicable, without prejudice to the provisions of the following paragraphs.
2. The shipping costs vary according to the items you order, the weight of your order, the address and the shipping method selected. At the time of purchase, the different shipping methods and their respective costs are presented, which can also be consulted in the Shipping Policy.
3. An in-store pickup service is provided at Dante & C.ª Alvalade, located at Rua Luís Augusto Palmeirim, 12C, 1700-274, Lisbon.
4. Orders cannot be delivered to post office boxes or conflict zones.
5. Dante & C.ª undertakes to deliver orders as quickly as possible. Delivery times for the "Choose Your Address" and "In-store Pickup" services indicated on www.danteecompanhia.pt are indicative, in the best-case scenario and assuming stock availability of all products and immediate payment of the order by the Customer.
6. The order is only considered finalized after receipt and validation of the respective payment and, for this reason, only at that moment does the estimated delivery time for postal service to the address indicated by the Customer or store pickup begin.
7. Dante & C.ª will await stock availability of all items that make up the order before proceeding with its shipment.
5 – Prices
1. All retail prices are fixed in Euros, including taxes and duties, taking into account the VAT in force on the date of payment of the order applicable to each product.
2. The prices shown during the checkout process always correspond to the most up-to-date prices, provided they are visible on an updated page — cached or outdated pages may display prices that are no longer valid. The price is only guaranteed after the order has been duly registered and paid for in accordance with these General Terms and Conditions of Sale.
6 – Discounts
1. All discounts and benefits offered at www.danteecompanhia.pt are exclusive to Gli Amici di Dante.
2. Price discounts are valid only during the period indicated at www.danteecompanhia.pt or in the respective promotional communication. These discounts represent a commitment during the advertised period, provided that the order is finalized by the Customer by the end of that period. In the case of deferred payment methods, Dante & C.ª guarantees these discounts if it receives the respective payment within a maximum period of 8 days, counted from the date of completion of the “checkout”.
7 – Right of Free Resolution
1. The order contract made on www.danteecompanhia.pt may be freely terminated by the Customer under the terms of Article 10 of Decree-Law No. 24/2014 of February 14, except in the cases provided for in paragraph 1 of Article 17 of Decree-Law No. 24/2014 of February 14, namely:
a) Supply of goods or provision of services whose price depends on fluctuations in financial market rates that the supplier of goods or service provider cannot control and that may occur during the period of free termination;
b) Supply of goods made to the consumer's specifications or clearly personalized;
c) Supply of goods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly (in particular all bakery products, sweets, including chocolates, products sold in bulk such as dried tomatoes and mushrooms, juices and any other products whose expiry date at the time of purchase is equal to or less than 60 days);
d) Supply of sealed goods that cannot be returned for reasons of health protection or hygiene if opened after delivery;
f) Supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
g) Supply of alcoholic beverages whose price has been agreed upon at the time of the conclusion of the purchase and sale contract, whose delivery can only be made after a period of 30 days, and whose real value depends on market fluctuations that cannot be controlled by the professional.
2. In case of doubt about the possibility of exchanging or returning the purchased product(s), it is recommended that the Customer contact Dante & C.ª through the Contact Information available in the footer of the online store (www.danteecompanhia.pt).
3. The right of withdrawal must be exercised within a maximum period of 14 days from the date of the respective invoice.
4. If the purchased product is eligible for return, this can be done directly at the Dante & C.ª Alvalade store, located at Rua Luís Augusto Palmeirim, 12C, 1700-274 Lisbon, or by mail to the same address, with shipping costs borne by the customer.
5. Dante & C.ª does not accept any returns sent with postage due or cash on delivery.
6. Returned products must be in perfect condition for resale, i.e., without any defects or damage. Products sent free of charge, as gifts or bonuses, must also be returned.
7. If the return is possible under the terms of the preceding paragraphs and has been effectively received, Dante & Co. undertakes to reimburse the Customer for the amount paid for the returned products within a maximum period of 14 days from the date of notification of the termination of the contract.
8. If the purchased product is eligible for return and the Customer goes to the store identified in point 4 above, they may choose to exchange the item to be returned for another item available in the store.
9. In case of a dispute, the Customer may resort to an Alternative Dispute Resolution entity for Consumer Disputes, namely:
- Algarve » CIMACCA www.consumoalgarve.pt;
- Braga » CIAB www.ciab.pt;
- Coimbra » CACCDC www.centrodearbitragemdecoimbra.com;
- Lisbon » CACCL www.centroarbitragemlisboa.pt;
- Madeira » CACCM www.srrh.gov-madeira.pt;
- Porto » CICAP www.cicap.pt;
- Vale do Ave » CACCVA www.triave.pt;
- Others » CNIACC www.arbitragemdeconsumo.org.
More information can be found on the Portuguese Consumer Portal (Portal do Consumidor) and on the European Online Dispute Resolution Platform.
8 – Complaints
The Client may submit their suggestions or complaints to Dante & C.ª through the contact form available in the “Contact Us” area or through the Electronic Complaints Book, available in the footer of the main page of www.danteecompanhia.pt (in the "Legal Notice" link).
9 – Liability
Dante & C.ª is not liable for any inconvenience or damage caused to the Client by the use of the Internet network, such as service interruption, external intrusion, anomalies caused by computer viruses or any other case of force majeure.
10 – Communications
1. In accordance with Decree-Law No. 7/2004, of January 7, and Decree-Law No. 41/2004, of August 18, Dante & C.ª, based on the data collected in the Client's registration, makes the following communications:
a) Communications of a purely informative nature, namely: sending documentation relating to transactions carried out, information on the status of orders.
b) Communications of an advertising nature or for the promotion and dissemination of cultural initiatives.
2. Dante & C.ª allows the Client the possibility of refusing, at the time of collection or at any time, the use of their contact data for advertising communications.
11 – Processing of Personal Data
The Client authorizes Dante & C.ª to process, in an automated manner, the personal data provided when using the website www.danteecompanhia.pt, in particular, through the use of cookies, under the terms described in its Privacy Policy.
12 – Intelectual Property
1. All content on the website www.danteecompanhia.pt is the intellectual property of the company that owns Dante & C.ª, and may not be copied or reproduced, except to the extent strictly necessary to allow its online reading.
2. The content on this website is produced using internal and external sources; therefore, Dante & C.ª is not responsible for the lack of updating and/or inaccuracy of this information.
3. All texts, images, illustrations, photographs, trademarks and other elements of the website www.danteecompanhia.pt are protected by law.
4. Clients who have a website on the Internet and wish to place, for their personal use, a link that refers directly to the website www.danteecompanhia.pt of Dante & C.ª, must request authorization to do so, which authorization, if granted, may under no circumstances be considered as an implicit affiliation agreement.
5. All and any connections that are not authorized by Dante & C.ª — like the use of framing or inline linking techniques — are prohibited.
13 – Orders and Invoices Data
Orders and invoices will be archived on reliable and durable files.
14 – Proof
Dante &.ª C.ª and the Customer agree that the records archived in the digital files of Dante & C.ª constitute proof of communications, orders and payments made.
15 – Applicable Law and Jurisdiction
1. Portuguese law applies to any contractual relationship established on the website www.danteecompanhia.pt.
2. In the event of a dispute arising from the interpretation, application and/or termination of any Contract concluded under these General Terms and Conditions of Sale, as well as for any actions intended to demand its fulfillment, alteration, total or partial annulment and/or termination, or for any other actions based thereon, the Parties mutually agree and because this agreement is in their interest, elect the Civil Court of Lisbon as the competent court, expressly waiving any other courts that may be competent by law due to territory, or, alternatively, the Alternative Dispute Resolution entity(ies) mentioned above, if agreed between the Parties.