Refund policy

1. The order contract made on www.danteecompanhia.pt may be freely terminated by the Customer under the terms of Article 10 of Decree-Law No. 24/2014 of February 14, except in the cases provided for in paragraph 1 of Article 17 of Decree-Law No. 24/2014 of February 14, namely:

a) Supply of goods or provision of services whose price depends on fluctuations in financial market rates that the supplier of goods or service provider cannot control and that may occur during the period of free termination;

b) Supply of goods made to the consumer's specifications or clearly personalized;

c) Supply of goods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly (in particular all bakery products, sweets, including chocolates, products sold in bulk such as dried tomatoes and mushrooms, juices and any other products whose expiry date at the time of purchase is equal to or less than 60 days);

d) Supply of sealed goods that cannot be returned for reasons of health protection or hygiene if opened after delivery;

f) Supply of goods which, after delivery and by their nature, are inseparably mixed with other items;

g) Supply of alcoholic beverages whose price has been agreed upon at the time of the conclusion of the purchase and sale contract, whose delivery can only be made after a period of 30 days, and whose real value depends on market fluctuations that cannot be controlled by the professional.

2. In case of doubt about the possibility of exchanging or returning the purchased product(s), it is recommended that the Customer contact Dante & C.ª through the Contact Information available in the footer of the online store (www.danteecompanhia.pt).

3. The right of withdrawal must be exercised within a maximum period of 14 days from the date of the respective invoice.

4. If the purchased product is eligible for return, this can be done directly at the Dante & C.ª Alvalade store, located at Rua Luís Augusto Palmeirim, 12C, 1700-274 Lisbon, or by mail to the same address, with shipping costs borne by the customer.

5. Dante & C.ª does not accept any returns sent with postage due or cash on delivery.

6. Returned products must be in perfect condition for resale, i.e., without any defects or damage. Products sent free of charge, as gifts or bonuses, must also be returned.

7. If the return is possible under the terms of the preceding paragraphs and has been effectively received, Dante & Co. undertakes to reimburse the Customer for the amount paid for the returned products within a maximum period of 14 days from the date of notification of the termination of the contract.

8. If the purchased product is eligible for return and the Customer goes to the store identified in point 4 above, they may choose to exchange the item to be returned for another item available in the store.

9. In case of a dispute, the Customer may resort to an Alternative Dispute Resolution entity for Consumer Disputes, namely:

- Algarve » CIMACCA www.consumoalgarve.pt;

- Braga » CIAB www.ciab.pt;

- Coimbra » CACCDC www.centrodearbitragemdecoimbra.com;

- Lisbon » CACCL www.centroarbitragemlisboa.pt;

- Madeira » CACCM www.srrh.gov-madeira.pt;

- Porto » CICAP www.cicap.pt;

- Vale do Ave » CACCVA www.triave.pt;

- Others » CNIACC www.arbitragemdeconsumo.org.

More information can be found on the Portuguese Consumer Portal (Portal do Consumidor) and on the European Online Dispute Resolution Platform.